We're Here to Help
At TrackEdge, your satisfaction is our priority. Whether you have a question about your order, need help with a return, or just want to get in touch — our support team is ready to assist you.
Contact Us
📧 Email: support@trackedge.store
We aim to respond to all inquiries within 24–48 business hours.
Frequently Asked Questions
Where is my order?
Once your order ships, you'll receive a tracking email with a link to track your package. Orders typically ship within 1–3 business days.
How do I return or exchange an item?
We accept returns within 30 days of delivery for items in their original condition. Please email us at support@trackedge.store to initiate a return.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damaged item and we'll make it right.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of being placed. After that, the order may already be in processing. Contact us as soon as possible and we'll do our best to help.
Response Times
Our support team is available Monday – Friday, 9AM – 6PM CST. We'll get back to you as quickly as possible!